Inconsistent communication with radio

[ww9f]

I have been using RUMLog for some time on my Macbook Pro and Kenwood TS-590S. I upgraded to RUMLogNG and used that program without problems until recently, after installing v.1.1. I now have inconsistent communication between the program and my radio. When I launch the program, the frequency displayed does not update to the current RX frequency, but always displays the same initial frequency. There is no communication either direction. Then, if I reset CAT, usually requiring several attempts, the communication sometimes resumes perfectly. Other times, it may resume only partially--the frequency displayed on the program does not change, but the band map and radio will communicate both directions properly. When I launch RUMLog (current version), none of these issues occur. I have tried removing the RUMLogNG applications and reinstalling them, but without any change--it is as if there is a file corruption issue somewhere. I checked my preferences settings, and nothing changed there. I have not upgraded my Mac OS version to 10.11 yet. Any suggestions to remedy this would be greatly appreciated!

[DL2RUM]

You should post a screen shot of your settings.

Reinstalling an application is mostly not helpful on a Mac. You could have more success deleting all user settings and temp files in ~/Library/Containers/de.dl2rum.RUMlogNG

In your case I would suspect a driver or com port fault.

[ww9f]

Thank you for your reply. I have deleted the various files in the Containers file for RUMLogNG, and allowed those files to be recreated. I have also found that there was a problem with data communications using fldigi, but those problems existed when using UHF/VHF transceivers concurrently with my HF transceiver. When I do not use that equipment concurrently with the HF transceiver, fldigi operates properly, and RUMLogNG works properly except for one residual problem: the frequency display in the main logging window does not change as I change frequency on the transceiver. There is 2 way communication between the band map and transceiver, and other aspects of the program work properly. I can control the radio using the band map, and clicking on the band map controls the radio. The band map follows the radio frequency. I have uploaded a screen shot of the settings.

73, Jeff
WW9F

[DL2RUM]

When the pointer in the band map moves, I don't see a reason why the frequency read out is wrong.
The text labels in your screen shot look brown. Why? I'm confused, just seen another shot with magenta colored text labels. Text should be written in light blue and "Frequency" and "Mode" in green, when trx control is active.

You don't have configured Fldigi in RUMlog. Do you use CAT from Fldigi as well? At the same time?

Which OS-X version do you use?

[ww9f]

I don't use fldigi when I am using RUMLogNG, so I did not set CAT from fldigi. I use fldigi separately, and then import adif files into RUMLogNG.

I am using OS X 10.10.5 (Yosemite).

73, Jeff
WW9F

[ww9f]

I tried using RUMLog 5.3.13 again, and it works perfectly. Why the main logging window in RUMLogNG suddenly does not track the frequency shown in the Band Map is a mystery. I have sent a query to KenwoodUSA support in the event of some fault in the USB com port, but have not heard back from them yet. Any further thoughts you might have would be very welcome. Thank you again for your responsiveness--I am sure that you have many other matters to attend to.

73, Jeff
WW9F

[DL2RUM]

It's a mystery.

Which RUMlogNG version do you use? The latest is 2.0!

Please look at the attached screenshot. The color of the text seems to be brown, it should be blue. Maybe the window don't initialize correctly. Make sure you have connected all devices and powered up before you start RUMlog. Please check Console for messages regarding RUMlogNG.

Color.png (33.45 KiB) Viewed 8690 times

Color.png (33.45 KiB) Viewed 8690 times

It should look like this:

[ww9f]

I am using RUMLogNG v 2.0 (65). I understand your comments about the change in colors--they had previously been as you describe. I have attached a screen shot of the console report--there are references to RUMLogNG.

73, Jeff
WW9F

[DL2RUM]

Jeff, in Console please enter RUMlog into the search box in the right hand upper corner. Use copy and paste to post the text here. No graphic please.

Please disable the CAT function and restart RUMlog, is it still wrong coloured?

[ww9f]

Tom,

If I disable CAT, close the preferences box, then enable CAT, close the preferences box, everything works properly, with full 2-way communication. However, the colors still do not change back to normal. I have to repeat this sequence every time I relaunch RUNLogNG.

The messages I see in console are the following:
10/20/15 5:04:14.690 PM sandboxd[285]: ([4975]) RUMlogNG(4975) deny mach-lookup com.apple.CrashReporterSupportHelper
10/20/15 5:04:14.645 PM RUMlogNG[4975]: Connection error while checking Apple Internalness. Error: Error Domain=NSCocoaErrorDomain Code=4099 "Couldn’t communicate with a helper application." (The connection to service named com.apple.CrashReporterSupportHelper was invalidated.) UserInfo=0x608000c7f180 {NSDebugDescription=The connection to service named com.apple.CrashReporterSupportHelper was invalidated.}

73, Jeff
WW9F